Privacy Policy

1. About This Policy

This Privacy Policy describes how Burlington Insulation Company ("we," "us," or "our"), operating at burlingtoninsulationcompany.com, collects, uses, and protects information you provide when you visit our website or contact us. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two ways: directly from you, and automatically through website technology.

Information you provide directly

• Your name, phone number, and email address when you fill out a contact or estimate request form
• Your address or service location when relevant to your inquiry
• Any additional details you include in a message or form submission

Information collected automatically

• Pages you visit on our website and how long you spend on them
• Your general geographic location (city or region level, not your exact address)
• The device type and browser you are using
• How you arrived at our website (for example, a search engine or a link)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request
• To schedule and coordinate service visits
• To send you information you asked for about our services
• To improve our website based on how visitors use it
• To comply with any applicable legal obligations

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

4. Cookies and Analytics

Our website uses cookies - small text files stored on your device - to understand how visitors use the site. We use analytics tools (such as Vercel Analytics) that collect aggregated, anonymized usage data. These tools help us understand which pages are most helpful and where visitors encounter problems. You can disable cookies in your browser settings, but some parts of the site may not function as expected if you do.

5. Third-Party Services

We use a third-party form service (Tally) to collect estimate and contact requests. When you submit a form on our website, your submission is processed by Tally and delivered to us. Tally's own privacy policy governs how they handle that data. We do not authorize Tally to use your information for any purpose other than delivering your submission to us. Our website is hosted on Vercel, which may process data according to their privacy policy.

6. Data Retention

We keep your contact information and inquiry details for as long as is reasonably necessary to respond to your request, fulfill any service agreement, and comply with applicable legal requirements. If you ask us to delete your information, we will do so unless we are required to retain it by law.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what personal information we have collected about you
• The right to request a copy of your information
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications

To exercise any of these rights, contact us at contact@burlingtoninsulationcompany.com. We will respond within a reasonable time.

8. Children

Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has submitted information to us, please contact us and we will delete it.

9. Security

We take reasonable steps to protect the information you share with us. Our website is served over HTTPS, and we limit access to your contact information to employees and contractors who need it to respond to your inquiry. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Continued use of our website after a change constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: